Text Customers Directly From Framing POS
Good communication is a big part of running a smooth frame shop. With this update, texting becomes part of your normal workflow instead of something separate you have to manage on the side.
Keep conversations close to the work order
When a customer needs a pickup reminder, design confirmation, or estimate update, your team can send the message from the same place they already manage the job. That keeps customer communication tied to the order instead of scattered across personal phones or separate apps.
The goal is simple: fewer missed updates, less context switching, and a clearer record of what happened before the frame leaves the shop.
Product video placeholder
Use this slot for a short walkthrough showing how a staff member sends a pickup-ready text from a work order.
Messages your shop sends every week
Most framing teams repeat the same communication patterns: approvals, reminders, status updates, and pickup notifications. Bringing those messages into Framing POS helps standardize the tone while still leaving room for staff to personalize the details.
- Confirm artwork, mat, moulding, or glass choices before production starts.
- Let customers know an order is ready for pickup.
- Follow up when a customer has not approved an estimate.
Sample callout
A customer text should feel like part of the shop workflow, not a side task someone has to remember later.
A cleaner handoff for the whole team
If one team member starts a conversation and another handles pickup, the second person should not need to ask around for context. Keeping communication near the order makes the handoff easier and helps the customer get a more consistent experience.
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